This study focuses on strengthening citizens’ capacity as disaster management agents and on facilitating the provision of housing information by finding ways to prepare for disasters by analyzing the case of housing information centers in Japan. The results are as follows. 1) The victims of the disaster asked for counseling and information about restoration of house and life. The housing information centers installed in Osaka, Kobe, and Kyoto as housing information support platforms were able to respond quickly. 2) The housing information centers confirmed that it was necessary to expand the counseling system available in case of disaster as a forum for counseling, education, and networking. In addition, it was necessary to educate on the importance of self-help, form networks between citizens, businesses, and organizations, and establish a company selection system. 3) Housing information centers provide a counseling and information service for disaster prevention education and disaster damage prevention. In an emergency, the housing information center serves as a window for counseling and information provision regarding the housing stability and reconstruction of victims.